Contact Us

FAQ's

Q: I have placed an order but haven't received an order confirmation email?

A: Please check your Spam Folder

Q: I have placed an order but haven't received a dispatch email?

A: Orders are dispatched within 24 hours Monday to Friday.  Please check your Spam Folder

Q: When will my order be dispatched?

A: Orders are dispatched within 24 hours Monday to Friday.  Excluding Public & Bank Holidays.  Your order Status can be viewed in your account under My Orders.  Orders placed late Friday and over the weekend are picked and packed ready for collection Monday.  They cannot be stopped, amended or retrieved.

Q: I have received my Tracking Number but nothing is coming up on the Royal Mail Website?

A: Please allow up to 24 hours for the Royal Mail website to update.

Q: I haven't received my order?

A: Delivery schedule information is included in your dispatch email, further delivery information can be found on our Delivery page.

Q:  I wish to amend my order?

A:  Once orders are placed they cannot be stopped, amended or retrieved as all orders go straight through to picking and packing for dispatch.  Please order carefully. Orders placed late Friday afternoon and over the weekend are picked and packed ready for collection Monday.  They cannot be stopped, amended or retrieved.

Q: I've changed my mind and wish to return my order?

A: Notification, in writing, including your order number, to the email address below, must be made within 14 days of receipt, starting the day after delivery.  Products must be unused, untested, untried and in all original packaging. Return instructions will be emailed to you.

Q: My order has arrived damaged or there is a discrepancy with my order?

A:  Notification, in writing, including your order number, to the email address below, must be made within 48 hours of receipt/delivery by the purchaser, with full details, whereby return instructions will be emailed to you.  All damaged products must be kept for return. Damaged packaging should be kept for inspection.

Further comprehensive information can be found on our Trading Terms Page.

Contact Us at [email protected]

Beauty Chamber, Hollins Bank Lane, Steeton, West Yorkshire BD20 6LY  01535 658940 Office Hours Mon-Fri 9.30am-4.30pm

VAT GB 150 2995 13